Support Request

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Please note for any banking information related requests, we require the following information / mandatory documents to be uploaded:

  • Type: Master Data Request
  • 1. Subtype: Banking information (ACH to US banks only)
  •   a. W9: (must be IRS version Rev. October 2018 or Rev. March 2024) signed and dated by company representative
  •   b. Bank letter per BPX Requirements:
    • i. Use template:Click link here
    • ii. On your company letterhead
    • iii. Signed and dated by an authorized company representative (i.e. CEO, Controller, etc.) within 6 months from submission date
    • iv. PDF format

Also note for any information change requests, we require the following information / mandatory documents to be uploaded:

  • 2. Subtype: Information change request – W9 per BPX requirements
  •   a. W9: (must be IRS version Rev. October 2018 or Rev. March 2024) signed and dated by company representative
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